**Refund Policy for Indyapay.com (Powered by Mobifintree Services Pvt Ltd.) - Mobile and DTH Recharges**

 

At Indyapay.com, we are committed to providing our customers with a seamless and convenient mobile and DTH recharge experience. We understand that sometimes issues may arise, and we have established this refund policy to address your concerns regarding refunds for mobile and DTH recharge transactions made through our platform. Please read this policy carefully before using our services.

 

**1. Refund Eligibility for Failed Transactions:**

 

a. Failed transactions occur when the recharge amount is deducted from your payment method, but the mobile or DTH recharge is not successful.

 

b. In the event of a failed transaction, Indyapay.com will initiate a refund as soon as we receive confirmation of the failure from the respective mobile operator or DTH service provider.

 

c. Refunds for failed transactions will be processed to the same payment method used for the transaction. The refund process may take up to 7-10 business days, depending on your bank or payment provider.

 

**2. No Refunds for Wrong Mobile Number or Subscriber ID:**

 

a. Indyapay.com cannot refund or reverse transactions in cases where the recharge has been made to the wrong mobile number or subscriber ID.

 

b. It is the responsibility of the user to ensure that the mobile number or subscriber ID provided during the recharge process is accurate and belongs to the intended recipient.

 

c. Indyapay.com shall not be held liable for recharges made to incorrect mobile numbers or subscriber IDs, and refunds will not be provided under any circumstances for such transactions.

 

**3. Contacting Customer Support:**

 

a. If you encounter any issues with your recharge transaction, such as a failed transaction, please contact our customer support team promptly.

 

b. You can reach our customer support team through the contact details provided on our website or mobile app.

 

**4. Change in Refund Policy:**

 

a. Indyapay.com reserves the right to modify or amend this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website or mobile app.

 

**5. Your Responsibilities:**

 

a. As a user of Indyapay.com, it is your responsibility to review and understand this refund policy before using our services.

 

b. Ensure that you provide accurate and valid information when making mobile and DTH recharge transactions through our platform.

 

**6. Governing Law:**

 

a. This refund policy is governed by the laws of [Jurisdiction], and any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

 

By using the Indyapay.com platform for mobile and DTH recharges, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions of this refund policy.

 

If you have any questions or concerns regarding this policy, please contact our customer support team for further assistance.

 

Last Updated: [Date]

 

Mobifintree Services Pvt Ltd.

www.indyapay.com

E-mail:support@indyapay.com

Cont:8185898898